Could anything have been done differently at Lehman...

Qs.4. Could anything have been done differently at Lehman Brothers to prevent what happened? Explain. Answer: As Lehman Brothers their manger were responsible for what happened, there are many things that could have done to prevent it. Things that could have done: 1.By ensuring social responsiveness responsibilities: Managers social responsibilities go beyond making profits to include protecting and improving society’s welfare. On the other hand social responsiveness is when a company engages in social actions in response to some popular social needs. The practice of socially responsible marketing has many distinct advantages for businesses who choose to embrace it. In terms of financial advantages, the government has†¦show more content†¦Controlling Controlling involves ensuring that performance does not deviate from standards. Controlling consists of three steps, which include establishing performance standards, comparing actual performance against standards, and taking corrective action when necessary. Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer service. By ensuring the functions of management they could save their company. 4.By encouraging ethical behaviour: Here are some ways for organizations to encourage ethical behavior. 1. Communicating the code of ethics: The preliminary step to promote ethical behaviour among employees is by establishing a code of ethics. The code of ethics provides the direction and guidelines for employees’ ethical behaviour. This enables the employees to have a clear idea of the management’s expectation with respect to employee code and conduct. 2. Making the managers as role model: Having managers as role models is another way of promoting ethical behaviour. For this purpose, managers need to be chosen with care and due consideration. This will be beneficial in the following ways. a) Employees will have a guiding force to promote ethical behaviour b) Employees tend to emulate theirShow MoreRelatedLehman Brothers Case Study625 Words   |  3 Pages1) Describe the situation at Lehman Brothers from an ethic perspective. What’s your opinion of what happened here? Lehman Brothers had a culture problem, as they incentivized there employees to take excessive risks. Their culture fostered significant risk taking. They use to reward employees with lots of money for taking risks. Individuals who made questionable deals were treated as heroes; on the other hand anyone who questioned decisions was often ignored or overruled. They use to ignore riskRead MoreLessons from Lehman Brothers: Will We Ever Learn? Essay734 Words   |  3 Pagesexecutive Richard Fuld by artist Geoffrey Raymond, who placed his painting outside of Lehman’s New York City offices and handed out markers to employees and pedestrians so they could write a message regarding the firm’s announcement that it was filing for bankruptcy. On September 15, 2008, financial services firm Lehman Brothers filed for bankruptcy with the U.S. Bankruptcy Court in the Southern District of New York. 95 That action—the largest Chapter 11 filing in financial history—unleashed a â€Å"crisisRead MoreLessons from Lehman Brothers: Will We Ever Learn1047 Words   |  5 Pages1. Describe the situation at Lehman Brothers from an ethics perspective. What’s your opinion of what happened here? The collapse of Lehman Brothers was the results of ethical failures which were rooted in its corporate culture. Lehman Brothers’ risk-oriented culture encouraged unethical decision for financial gain, therefore the risk-taking ideal and the overlook of questionable behaviors. Professional ethics was put behind profit, with employees ‘making questionable deals hailed and treated asRead MoreThe Impact Of Neoliberal Policy Failure Since The Great Recession1136 Words   |  5 PagesCommission, the European Central Bank (ECB), and the International Monetary Fund (IMF)—known as â€Å"The Troika†Ã¢â‚¬â€provide one of the clearest, large-scale demonstrations in modern times of the damage that can be done when people in high places get their basic macroeconomic policies wrong. That it has happened in a set of high-income economies with previously well-developed democratic institutions makes it even more compelling. It is necessary to say â€Å"previously well-developed† democratic institutions becauseRead MoreInside the Meltdown49737 Words   |  199 Pagesmedia attention, and I think that s positive because I think the FDIC is all about public confidence. That s how we maintain the stability with people having confidence in our brand and our insurance guarantee, and I think we ve done that fairly successfully. We have seen a lot of stability. People are keeping their money in banks, which is good. ... I think we ll be judged by how history judges us, whether we continue to be effective in trying to stabilize the banking sector and maintainingRead MoreSuccessful Women Hr in India13762 Words   |  56 PagesThe women of India Inc.  have proved in more ways than one that their sensibilities and leadership acumen are here to stay and pave the way for more women to make it to the top of the corporate ladder. On the occasion of International Women’s Day Women In HR As people management practices in corporate India come of age, organisations, today, are displaying a propensity towards employing more women in their HR departments as compared to men. After all, managing a large number of people, keeping themRead More65 Successful Harvard Business School Application Essays 2nd Edition 147256 Words   |  190 Pagesannually, and you are uncertain how to make your ap.... plication stand out. We understand. We have been in your shoes. This book seeks to demystifythe admissions process for applicants by providing a selective but robust sample of HBS essaysthat have sue, cessfullysurvived the admissions committee in the past. We aspire to show you a variety of writing styles, essay responses, and applicant backgrounds that have been successful in the past, but there are no foolproofprescriptions, shorts cuts, or magicRead MoreInnovators Dna84615 Words   |  339 Pagesleading academic and business journals. is the Robert and Jane Cizik Professor of Business Administration at Harvard Business School and the architect of and the world’s foremost authority on disruptive innovation. â€Å"Businesses worldwide have been guided and in uenced by e Innovator’s Dilemma and e Innovator’s Solution. Now e Innovator’s DNA shows where it all starts. is book gives you the fundamental building blocks for becoming more innovative and changing the world. One of the most importantRead MoreProject Managment Case Studies214937 Words   |  860 Pagesbe addressed to the Permissions Department, John Wiley Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, e-mail: permcoordinator@wiley.com. Limit of LiabilityDisclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness forRead MoreDeveloping Management Skills404131 Words   |  1617 Pagessolution for courses in Principles of Management, Human Resources, Strategy, and Organizational Behavior that helps you actively study and prepare material for class. Chapter-by-chapter activities, including built-in pretests and posttests, focus on what you need to learn and to review in order to succeed. Visit www.mymanagementlab.com to learn more. DEVELOPING MANAGEMENT SKILLS EIGHTH EDITION David A. Whetten BRIGHAM YOUNG UNIVERSITY Kim S. Cameron UNIVERSITY OF MICHIGAN Prentice

Tools and Techniques for Project Manager-Free-Samples for Students

Questions: 1.What were the Criteria and Process you used to select a project for your assessments? 2.How did you evaluate changes and formulate Project Management processes and life cycle in the global context? 3.What can help you as a Project Manager to identify and effectively manage the impact of enterprise Environmental factors in global projects? 4.What skills and knowledge did you develop and what lessons did you learn? 5.Why have the skills and knowledge that you developed helped you become capable in managing a Global Project? 6.What difference has learning made in your Professional Development? 7.What do you believe is your role as Professional in the field of Project Management? Answers: 1.The project criteria and processes that I used for selecting a project for my assessments include the evaluation of the cost benefit ratio of the project, the payback period of the project. The net present value and internal return rate of the project are also considered apart from the non-financial considerations such as, enterprise environmental factor (EEF) and its impact analysis on the project. The major criterion of my project selection was definitely checking the feasibility of the project. The benefit measurement method was applied while selecting the project in order to understand the economic feasibility and viability of the project (Fleming Koppelman, 2016). 2.In order to manage projects in the global context, proper evaluation of the changes and change management are essential. In order to formulate project management process and project life cycle in a global context, at first I developed a proper communication plan which in an important aspect of global business. Change management deals with managing the execution strategies of the project. This is very essential for managing the global projects. Understanding and identifying the critical job roles of the different team members are further essential for developing a proper change management plan and formulating it in the project management life cycle. Change management is an organized and systemic application of knowledge that considerably helps in implementing a global project. 3.Enterprise resource factors have certain impact on project implementation and its outcome. Since the impact can be positive or negative, proper evaluation of this factor plays a key role in project success. Therefore, proper feasibility study of the project and research about the project before the project-planning phase can help to identify the impact of enterprise environmental factor on a project. This is an essential step of risk management of the project as well. These factors can be quantified in a number of ways and therefore proper documentation of the results is necessary as well (Kerzner, 2013). This is done in the project initiation phase so that the impact of the enterprise environmental factors in the project success is minimized. 4.Project management is a discipline of properly initiating, planning, implementing and controlling the project. I have gained a lot of practical knowledge while implementing this project. I have learnt the importance of cost, schedule, quality and safety management of a project. With the gradual implementation of the project, I have expertise in understanding the importance of different knowledge areas of the project (Kerzner, 2013). . I have further learnt about the different tools and techniques of project management and the importance of these tools in proper implementation of the project. 5.For managing a global project, having a proper leadership skills is essential. As a project manager, I was responsible for managing work through the application of knowledge, skills, tools and techniques in order to meet the requirements of the project. Proper leadership skills helped me in properly managing a global team. Apart from this, I have developed a good communication skill, which is an essential tool for managing the global project. Time management is another skill I have gathered while managing this project. It is important for completion of the project within a scheduled time (Burke, 2013). I have also understood the importance of risk management for identifying and eliminating the possible risks of a project before the implementation of the project and in the execution phase as well. I have learnt and understood the importance of negotiation skills in project implementation in a global context. 6.Learning has played a key role in professional development. It helped to me to gain an adequate knowledge about the subject, which I have implemented in the project. It has helped me to understand the different tools and techniques associated with a project. This has helped me in understanding my capabilities in this particular field. Furthermore, it has helped me in working as a team for successful implementation of a project. It has considerably helped me in making a meaningful contribution to the team. 7.I believe that my role of project manager plays a key role in project management. A project manager is responsible for proper project planning, execution, monitoring and controlling the projects. The project manager has a meaningful contribution to the team that assists the project team members in working in a strategic approach in order to implement the project successfully (Martinelli Milosevic, 2016). The responsibility of the project manager is that of a mentor that guides, influences and coaches the entire team in successful implementation of a project References Kerzner, H. (2013).Project management: a systems approach to planning, scheduling, and controlling. John Wiley Sons. Fleming, Q. W., Koppelman, J. M. (2016, December). Earned value project management. Project Management Institute. Burke, R. (2013). Project management: planning and control techniques.New Jersey, USA. Martinelli, R. J., Milosevic, D. Z. (2016).Project management toolbox: tools and techniques for the practicing project manager. John Wiley Sons.

Health Policy Issues for Women an Example of the Topic Health Essays by

Health Policy Issues for Women The access and efficiency of quality healthcare is a debate of top priority in both medical and political systems. The debate has received major concern especially in the US due to the rising cost of healthcare, where only the rich can have access to efficient, quality health care systems. This has had a great impact in women, whose health needs are numerous compared to men, considering their (women) changing roles in the society. Maintaining a balance between work and family, for instance, is a tough responsibility for women. Understanding womens health policy issues is therefore fundamental for better management and improvement of health care systems. Need essay sample on "Health Policy Issues for Women" topic? We will write a custom essay sample specifically for you Proceed Womens health policy issues are perse, ranging from family health to domestic violence. The importance of acknowledging womens health policy is that it provides policy-makers with up-to-date information and allows for interchange of ideas with experts in the field. Issues covered in womens health policy, apart from the aforementioned family health and domestic violence are such as: reproductive health; access to care; family and medical care; Medicare; women and insurance; women and HIV/AIDS; and last but not least, the challenges faced in coverage and access of health care. (Kaiser family foundation, 2008) Students Often Tell EssayLab writers: How much do I have to pay someone to write my assignment in time? Specialists suggest: Find Brilliant Papers For Sale Here Cheap Custom Essays Essays Online For College Best Essay Writing Service Custom Essay Writing Company Family leave is a key topic in womens health policy, basically since women need family leave many times more than men do, due to their reproductive roles. Majority of mature women in most developed countries are working in public or private institutions and the house wife role of women where the husband was the sole bread winner in a family is obsolete. This has resulted in family leave policies becoming a major concern. The Family and Medical Leave Act provides that covered employers must grant an eligible employee up to a total of 12 workweeks of unpaid leave during any 12 month period for one or more of the following reasons; for the birth and care of the new born child of the employee; for placement with the employee of a son or daughter for adoption or foster care, to care for an immediate family member (spouse, child or parent) with a serious health condition or to take medical leave when the employee is unable to work because of a serious health condition. (The US Department of labour, 2008) It is worrying that many people do not understand the importance of reproductive rights, which encompass issues such as safer sex, self esteem, sexual harassment, sexual orientation, sexuality and the media, sexuality education and sexually transmitted infections. However, many reproductive rights programs are on the rise. Their major objectives include: to ensure that participants understand the history of reproductive rights; to describe current threats to reproductive rights; to ensure that participants realize the importance of reproductive rights in womens lives and in the context of a democratic society; and last but not least, to identify ways to impact the future of reproductive rights. (Planned Parenthood, 2008) According to Medline Plus, domestic violence (also known as battery, partner abuse or spousal abuse) is a type of abuse which involves injuring someone; usually a spouse or partner, but it can also be a parent, child or other family member. Domestic violence is a major concern, since it is the most common cause of injury to women of ages 15 to 44. It is feared that the abuse could be more common than is actually known, because people often dont report it. Also worth noting is that it happens among people of all ages, and to people of all levels of income and education. (Medline Plus, 2008) Women and health insurance is a controversial issue with insurance firms and the print media. The controversy is in the fact that women pay more for health insurance. Top papers such as The ABC News, the New York Times and the NBC have criticized insurance companies in the recent past. In a report by Robert Pear, in the New York Times, women often fair worse than men in the inpidual insurance market, according to Senator Max Baucus. The insurers reason for charging different premiums is that women aged 19 to 55 tend to cost more than men because they typically use more health care, especially in the child bearing years. It is however disturbing why women still pay more than men for insurance that does not cover maternity care. (Pear R., the New York Times, 2008) A significant issue in womens health policy which has not received the attention it deserves is the impact of HIV/AIDS epidemic to women. Originally seen as a disease affecting only gay men, it is worrying that not much improvement has been made since the late 20th century. Infected women were disadvantaged, as they failed to get information and support, since most services been established by men and for men. Moreover, doctors and other professionals were often unprepared for the particular issues that women would raise (Doyal L. et al, 1994). A major challenge facing health care in women is underfunding of Medicaid programs. This affects especially the poor, since Medicaid fails to cover a large percentage of them, although it is designed for them. It is worrying that as health care costs escalate, Medicaid under funding worsens and federal and state governments are not responding to the growing need for coverage for the poor, including prenatal care, a need unique to women and their children (Harrington C. et al, 2004) Women have a critical role in healthcare, where, for instance, they provide the most of the domestic unpaid healthcare in the society. This needs to be appreciated by improving their access to healthcare, sensitizing employers on family rights, improving insurance policies and improving the funding of programs. Effective measures need to be implemented in reforming the health care systems covering women. Reforms such as adopting private sector management practices need to be implemented to ensure that access of quality, inexpensive health care is achieved. References: Doyal L., Niadoo J., and Wilton T.: AIDS: Setting a Feminist Agenda Taylor & Francis, 1994 Harrington C., Estes C L., Crawf C., Health Policy: Crisis and Reform in the U.S. Health Care Delivery System Jones & Bartlett Publishers, 2004 Kaiser Family Foundation Capitol Hill Briefing Series on Women's Health Policy. Retrieved December 15 2008 Medline Plus: Domestic Violence. Retrieved December 15 2008 from: http://www.nlm.nih.gov/medlineplus/domesticviolence.html Planned Parenthood: Reproductive Rights Program. Retrieved December 15 2008 from: http://www.plannedparenthood.org/northern-adirondack/reproductive-rights- 402.htm Robert P., New York Times: Women Buying Health Policies Pay a Penalty Retrieved December 15 2008 from: http://www.nytimes.com/2008/10/30/us/30insure.html U.S. Department of Labor: Family and Medical Leave Act. Retrieved December 15 2008 from: http://www.dol.gov/esa/whd/fmla/

Free Essays on The Genocide In Rwanda

The Genocide in Rwanda â€Å"Things whose existence is not morally comprehensible cannot exist† Primo Levi’s observation of the Jewish Holocaust. The Polish author Raphael Lemkin was the first to coin the phrase ‘genocide’. Lemkin was working as the Polish advisor to the United States War Ministry at the time. He took the word from the Greek phrase for race â€Å"genos† and the Latin suffix â€Å"cide† which means to kill. Lemkin gave the word the following definition: Genocide- the destruction of a nation or an ethnic group through the existence of a coordinated plan, aimed at total extermination, to be put into effect against individuals chosen as victims purely, simply and exclusively because they are members of the target group (Destexhe, 3). Of course he was referring to the atrocities that he was witnessing first hand committed against the Jews by the Germans during the Second World War. A new word had to be created to describe a crime like none other. Genocide was unique because of the motivation behind it (Destexhe, 2). Over 3 million Jewish people were killed by Hitler’s Nazi Germany between 1939 and 1945. Jews were the specific targets of Hitler’s malice. His goal was to rid the world of the Jewish race. This is by the far the most widely known example of genocide or mass murder in the world. What many people don’t’ realize however is that there were two other genocides in the 20th century alone. Throughout the 1930’s, the Stalin regime in Russia repressed the Kulaks of the Ukraine and directly caused the deaths of over six million people not to mention the Purges Stalin committed against government officials. In revolutionary China, Mao’s Great Leap Forward led to a famine that killed over twenty million people. This is not to mention Pol Pot’s Cambodia and Mengistu’s Ethiopia. Combined, these dictators were responsible for the deaths of tens of millions of people (Destexhe, 8).... Free Essays on The Genocide In Rwanda Free Essays on The Genocide In Rwanda The Genocide in Rwanda â€Å"Things whose existence is not morally comprehensible cannot exist† Primo Levi’s observation of the Jewish Holocaust. The Polish author Raphael Lemkin was the first to coin the phrase ‘genocide’. Lemkin was working as the Polish advisor to the United States War Ministry at the time. He took the word from the Greek phrase for race â€Å"genos† and the Latin suffix â€Å"cide† which means to kill. Lemkin gave the word the following definition: Genocide- the destruction of a nation or an ethnic group through the existence of a coordinated plan, aimed at total extermination, to be put into effect against individuals chosen as victims purely, simply and exclusively because they are members of the target group (Destexhe, 3). Of course he was referring to the atrocities that he was witnessing first hand committed against the Jews by the Germans during the Second World War. A new word had to be created to describe a crime like none other. Genocide was unique because of the motivation behind it (Destexhe, 2). Over 3 million Jewish people were killed by Hitler’s Nazi Germany between 1939 and 1945. Jews were the specific targets of Hitler’s malice. His goal was to rid the world of the Jewish race. This is by the far the most widely known example of genocide or mass murder in the world. What many people don’t’ realize however is that there were two other genocides in the 20th century alone. Throughout the 1930’s, the Stalin regime in Russia repressed the Kulaks of the Ukraine and directly caused the deaths of over six million people not to mention the Purges Stalin committed against government officials. In revolutionary China, Mao’s Great Leap Forward led to a famine that killed over twenty million people. This is not to mention Pol Pot’s Cambodia and Mengistu’s Ethiopia. Combined, these dictators were responsible for the deaths of tens of millions of people (Destexhe, 8)....

Discuss the role of social medias influence (Twitter, Facebook, and Essay - 2

Discuss the role of social medias influence (Twitter, Facebook, and Youtube) in the lives of children and young teens today - Essay Example The AACAP states that â€Å"60% of 13 to 17 years old have at least one profile on a social networking site† (Aacap 1). Social networking websites have several features and one of the most important features is news and information. Information available on these websites includes academic related information as well as news regarding current events (Strader 98). When children access these features they end up developing insight regarding what is happening in the world around them. This feature even helps them in learning more than what is offered at schools. Social media is even helping children develop and sustain social relationships. Social media such as Facebook allows children to communicate online with other individuals including children from their own schools. OKeeffe states that â€Å"social media allow teens to accomplish various tasks including staying connected with friends† (OKeeffe 1). This helps children in remaining in constant contact with friends at all times. This increase in time spent with friends even leads to increase in the sustaining of relationships with individuals who exist in the virtual as well as the physical world. Social media is even helping children in keeping themselves entertained. Social media such as YouTube allows children to share pictures, videos, music and projects with other social media users (Harlen 122). YouTube helps children in finding their favorite songs and movies and children access these entertaining elements to keep themselves busy and entertained. Children even share their own videos and songs over YouTube to express themselves in front of other social media users. OKeeffe states that social media helps in the â€Å"enhancement of individual and collective creativity through development and sharing of artistic and musical endeavors† (OKeeffe 1). There are

Corporate social responsibility - who engages in it and what do they Research Paper

Corporate social responsibility - who engages in it and what do they expect to achieve - Research Paper Example It is imperative to understand that companies have a lot of power in the community as well as the national economy (Anderson, 2008). They often control assets and in many cases they have billions in cash at their disposal of socially conscious investment programs. This paper is going to describe who engages in corporate social responsibility and what they often expect to achieve through the program. Companies are often the ones that involve themselves in corporate social responsibility. In fact, in the 21st century, more companies are being called upon by their share holders as well as other important stakeholders, not only to boost the bottom line but to address some of the country’s most challenging problems. This includes those that are concerned with economic developments as well as environment. It is imperative to understand that although opinions in many cases might differ on the how the responsibility should be allocated across the private and public sectors, the corporate stakeholders and other persons in the society (Coelho, 2003). For this reason, in recent years, companies have been increasingly working with stakeholders in order to understand the concerns as well as views of certain people when it comes to environmental, corporate, and social governance as well as economic issues and issues that are needed to be incorporated in order to address the views and the concerns that exist the company strategic decision making processes. Many companies often care about how effective their branding is and how they are perceived by their customers as well as the general public. It is of importance to note that with everything else in the market being equal, companies that often take an active role in the promotion of their corporate social responsibility programs are in many cases often viewed more favorably than those that do not possess highly visible programs. Therefore, companies often understand that having a

Higher education Essay Example for Free

Higher education Essay †¢Assignment # 2 – Comprehensive Case: â€Å"Muffler Magic† Read the â€Å"Muffler Magic† case and write a four-to-five (4-5) page report that answers the following: 1. Specify three (3) recommendations about the functions of recruiting, selection, and training that you think Ron Brown should be addressing with his HR manager now. Currently youre allowing your HR to hire employees without carefully screening each and every candidate, checking their references and work ethic due to such a high demand of staff. Envitably, youre higher mediocre applicants for more than mediocre pay and at the risk of your name and overall profitability. Being able to answer minimal questions shouldnt be enough to be hired as a technician and questions such as what do you think the problem is if a 2001 Camery is overheating? What would you do? should not be enough to secure a position within the company. Muffler Magic offers a range of products and services and engine issues is merely one of the many situations an employee may come across. How do these types of generic questions answer if your applicant is able to fulfill the requirements for muffler replacements, oil changes, and brake jobs? Obviously, from looking at the handful of situational mishaps youve described your HR department is merely hiring whoever walks into the office and in return youre given inaccurate and potentially life threatening break jobs and repairs out of the companies pocket. This is not acceptable and it is no wonder why the company isnt profiting. One of the reasons behinds why you dont necessarily want to adapt or change some crucial points within the company is the money. If you broke down one instance where there was an error made by one of your associates, take the engine for instance a new engine can cost any consumer somewhere in the ballpark of $2,000 to $4,000*not including the benefits or any extra perks. Now lets say that one of these errors happened in every single store then youre looking at $50,000+ worth of mistakes coming out of Magic Mufflers pocket (keep in mind that estimated figure is from 1 mistake). With that type of money, I would imagine you could hire and appropriately train quite a few applicants that would be worth your time and money. I would recommend changing your recruiting, selecting and training standards immediately. Starting with the recruiting aspect of Magic Muffler. Instead of allowing the applicants come  to you, why dont we go above and beyond and seek the preferred applicant. We can still advertise through local newspapers and internet, but we really should be seeking out those employees that have some kind of responsibility and potential retainability. The one major thing I didnt see in the recruiting process youre currently using is zoning in on what type of candidate are you looking forin terms of education level and experience level based upon the types of work they will be working on. One of the huge factors to remember is Presently, vehicles use high-tech computers and complex electronic systems to monitor the performance of the vehicle. A strong sense of understanding concerning the operation of a vehicle, including how each device interacts, as well as the ability to deal with electronic diagnostic equipment and digital reference manuals is key to the success of a technician(http://www. careeroverview. com/auto-mechanic-careers. html) Therefore, Magic Muffler is in need of a qualified individual that is capable of working with UTD automotive machinery and possible situations that could arise. Therefore Magic Muffler should be spending their money recruiting individuals that have successfully completed a vocational training program in automotive service technology(ie:Automotive Youth Education Service (AYES)). For a more advanced position they will need ,in addition to vocational training, stoma kind of Postsecondary automotive technician training whether through a prior company, community college or technical college. Finally other qualifications you should be focused on while recruiting is the ability to diagnose the source of a problem quickly and accurately, good reasoning ability and a thorough knowledge of automobiles, strong communication and analytical skills and good reading, mathematics, and computer skills to study technical manuals with the drive to continuously keep up with new technology and learn new service and repair procedures and specifications. To find these types of applicants I would recommend some type of college recruiting; starting with on campus recruiting and then continuing the recuriting process with an onsite visit. Continuing with the selection process, I think its quite obvious that we should be focusing on a Personality Profile Analysis, which applicants can perform online and follow this up with a PPA(200 HRM BOOK). If you chose not to go that route you can always focus on tests of cognitive abilities (more specifically aptitude testing and motor/physical abilities). If these tests pan out then we should go forward with a background check/reference check. This may seem to be an overwhelming process, but finding the perfect candidates is essential to low turnover rates and high satisfaction level across the board. The next step is to select the applicants that you are satisfied with their performance on the tests, interview and background check. After applicants are chosen and hired, we need to start with an orientation of the company and its overall goals and next is training. Although OTJ training does offer a lot to the employee it is not enough for these types of positions. Considering car technology is constantly advancing there needs to a need to continuously further your mechanics knowledge. As a responsible employer you should send your experienced automotive service technicians to manufacturer training centers to learn to repair new models or to receive special training in the repair of components, such as electronic fuel injection or air-conditioners and even beginner mechanics who show potential may be sent to manufacturer-sponsored technician training programs to upgrade or maintain employees skills. There are of course crucial training necessary, which cannot be offered OTJ and that is electronics training. This is vital because electrical components, or a series of related components, account for nearly all malfunctions in modern vehicles. As the employee continues to thrive the company should offer additional training for possible certifications or advancement opportunities. For example: the ASE certification has become a standard credential for automotive service technicians. While not mandatory for work in automotive service, certification is common for all experienced technicians in large, urban areas. Certification is available in eight different areas of automotive service, such as electrical systems, engine repair, brake systems, suspension and steering, and heating and air-conditioning. For certification in each area, technicians must have at least 2 years of experience and pass the examination. Completion of an automotive training program in high school, vocational or trade school, or community or junior college may be substituted for 1 year of experience. For ASE certification as a Master Automobile Technician, technicians must pass all eight examinations. *http://www. ehow. com/facts_4830630_cost-car-engine-replacement. html 2. Write three (3) questions for a structured interview form that Ron Brown’s service center managers can use to interview experienced technicians. (Note: do not list possible answers. ) As I had said previously asking generic questions are not going to offer you the results in which most employers desire. There are a couple of things that should be kept in mind when creating these questions such as; which type of questions would be more effective in displaying the qualities Muffler Magic desires? Considering HR already has a lot to do with the hiring process, I think the appropriate form of interview would be a structured situational interview. After analyzing the positions and rating the jobs main duties, we would need to create questions reflecting such duties and daily knowledge to perform them. Three questions I would use to test the waters would be: What training(classroom or on the job), have you had with engine, transmission or brake diagnostic equipment? Identify the diagnostic program and was it computer and software based? Have you worked with engine, transmission or brake diagnostic equipment computer and software? What was the diagnostic program and what was your involvement? What experience, knowledge, and skill do you have with air brake systems, anti lock, and heavy-duty truck suspensions? Relate your experience and describe your skills working with school bus, heavy-duty trucks, light duty pick-up truck, and van bodies/Relate your experience and describe your skills working with heavy and medium-duty diesel and gasoline-powered engines and light-duty pick-up truck and van engines. (www. msbo. org/library/HumanRes/Interview/Mech. doc).